We had a situation where we called another vendor, and they charged us and never finished the job to our satisfaction. We called Mowery to finish the job, and Craig came and was extremely helpful and pleasant. He finished the job and shared details on how to take care of the drains in future as well. I would definitely recommend Mowery over some of the franchised companies claiming 24X7 however they do not have real service over the weekend.
Bryan Yates
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April 12, 2024
I’ve used Mowery several times over the years, and I’m continually impressed with thier friendliness and professionalism from the people answering the phones to the skilled technicians coming out to do the work. They are always very reasonably priced from plumbing to HVAC. I recently had a large leak under my foundation and Mike came out and quoted and managed the job. He had Jim and his assistant (don’t remember his name) were out early the next morning to remove the concrete slab and repair the leak. Jim quickly found the leak was actually in the copper supply line going through the footer. The excavation crew Nic, Jacob, & Taylor came out and excavate on the outside of the house. A big job I thought would take all day was completed in about fours house. Nic, Jacob, & Taylor took the time to completely cleaned up the job site and remove all trash. Another satisfied customer!!
D. D.
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August 26, 2024
I purchased a new AC unit from Mowery this summer. The salesmen and the techs were all very nice and helpful and had the unit set up quickly. The price was comparable to others. Within a few hours though, there was an issue with it. I contacted them and let the overnight dispatcher know that they had just put in a new unit, it wasn’t working properly, and they needed to send out someone to correct it. The dispatcher started telling me how much the visit would cost. I let them know that I had just spent several thousand dollars buying the unit and was not paying for repairs on it. They then told me that no one was available and I’d have to call back during normal business hours. I then contacted the salesmen who had helped me and let him know what was going on. He then contacted their on call repairman and had him there within an hour. When checking it out he found that the new unit was missing a vent that should have been put in when it was installed. After installing that and clearing out the pipes connecting it, it has been working fine. While I appreciate the work they have done and am very grateful for the salesman, installers, and overnight repairman getting the issues corrected, being lied to by the dispatcher is unacceptable and I now don’t feel as if I’d be able to contact them in emergencies.
James Schlick
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September 13, 2024
Our plumber, Marcus, came to fix a dripping faucet. While he was shutting off the main water line, he noticed a gas smell. In addition to fixing the leaking faucet, he was willing to spend the extra time to conduct a bubble test for a gas leak and identified it was a leak and quickly repaired it. It was the end of the day and Marcus could have been focused on finishing up for the day, but he chose to do the right thing. My family is grateful for Marcus' willingness to take the extra time to fix this and keep our family safe!!
I've also seen this extra level service with other Mowery plumbers as well. Mowery's level of service helps them standout from their competitors in my opinion.
Patrick P
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August 16, 2024
Just wanted to shout out Trae and Zak for helping us when our old water heater started leaking. Trae is an excellent communicator and explained all the benefits of working with Mowery’s in such a way that it was a no brainer for us to have them handle installing a new water heater and future services on our hvac, water softener, etc. Zak was hyper efficient, incredibly proficient, and extremely polite (a rare combination!). Water heater crapped out yesterday and today I’m looking forward to a hot shower! Awesome work guys, thanks!
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We had a situation where we called another vendor, and they charged us and never finished the job to our satisfaction. We called Mowery to finish the job, and Craig came and was extremely helpful and pleasant. He finished the job and shared details on how to take care of the drains in future as well. I would definitely recommend Mowery over some of the franchised companies claiming 24X7 however they do not have real service over the weekend.
I’ve used Mowery several times over the years, and I’m continually impressed with thier friendliness and professionalism from the people answering the phones to the skilled technicians coming out to do the work. They are always very reasonably priced from plumbing to HVAC. I recently had a large leak under my foundation and Mike came out and quoted and managed the job. He had Jim and his assistant (don’t remember his name) were out early the next morning to remove the concrete slab and repair the leak. Jim quickly found the leak was actually in the copper supply line going through the footer. The excavation crew Nic, Jacob, & Taylor came out and excavate on the outside of the house. A big job I thought would take all day was completed in about fours house. Nic, Jacob, & Taylor took the time to completely cleaned up the job site and remove all trash. Another satisfied customer!!
I purchased a new AC unit from Mowery this summer. The salesmen and the techs were all very nice and helpful and had the unit set up quickly. The price was comparable to others. Within a few hours though, there was an issue with it. I contacted them and let the overnight dispatcher know that they had just put in a new unit, it wasn’t working properly, and they needed to send out someone to correct it. The dispatcher started telling me how much the visit would cost. I let them know that I had just spent several thousand dollars buying the unit and was not paying for repairs on it. They then told me that no one was available and I’d have to call back during normal business hours. I then contacted the salesmen who had helped me and let him know what was going on. He then contacted their on call repairman and had him there within an hour. When checking it out he found that the new unit was missing a vent that should have been put in when it was installed. After installing that and clearing out the pipes connecting it, it has been working fine. While I appreciate the work they have done and am very grateful for the salesman, installers, and overnight repairman getting the issues corrected, being lied to by the dispatcher is unacceptable and I now don’t feel as if I’d be able to contact them in emergencies.
Our plumber, Marcus, came to fix a dripping faucet. While he was shutting off the main water line, he noticed a gas smell. In addition to fixing the leaking faucet, he was willing to spend the extra time to conduct a bubble test for a gas leak and identified it was a leak and quickly repaired it. It was the end of the day and Marcus could have been focused on finishing up for the day, but he chose to do the right thing. My family is grateful for Marcus' willingness to take the extra time to fix this and keep our family safe!! I've also seen this extra level service with other Mowery plumbers as well. Mowery's level of service helps them standout from their competitors in my opinion.
Just wanted to shout out Trae and Zak for helping us when our old water heater started leaking. Trae is an excellent communicator and explained all the benefits of working with Mowery’s in such a way that it was a no brainer for us to have them handle installing a new water heater and future services on our hvac, water softener, etc. Zak was hyper efficient, incredibly proficient, and extremely polite (a rare combination!). Water heater crapped out yesterday and today I’m looking forward to a hot shower! Awesome work guys, thanks!