It was such a pleasure to be assisted by Kali in the store. My wife and I were upgrading from iPhone 8's, and we don't upgrade phones often. We tried two other stores. Both of those experiences were frustrating attempts in the art of communicating with another human. For the record . . . gasping in shock and horror as your customer tells you they are upgrading from an iPhone 8 is NOT a great way to engage with the buying public.
Then we found Kali. Kali actually listened, asked the right questions, and gave us exactly the right information we needed to make informed decisions. Kali took the time to walk us through our options to get us into the right solution. Most importantly, when a topic came up that she needed to follow up with us about, she contacted us exactly when she said she would. That right there is a huge deal, because there are so many people who will tell you they are going to do something and simply not follow through.
Kali is a shinning example of outstanding service in action, and serves as an example for others to follow. Thank you Kali for a job well done!
Malinda Belcher
-
March 12, 2025
We had a great experience working with Kali Tolley. She was knowledgeable about our phones. Fixed us up with new ones. Her personality was upbeat. It was fun working with her!
Ashley Hanna
-
March 15, 2025
My husband and I went in today with an issue from switching our services from Verizon to AT&T. Simon and Drew were so helpful and patient with the tedious process! Highly recommend going to the Brownsburg location for any issues.
Todd Parrish
-
March 22, 2025
The AT&T store in Brownsburg was excellent and helped my daughter and I out in an emergent situation. Kali’s help was not only competent and friendly, but went above and beyond any reasonable expectations.
I cannot say enough about how much she not only got us up and running again, but genuinely took the time to take care of us fully; she cleaned the charging port, charged, and even got us a case for our phone upcycling from an older phone since the store no longer carried cases for the one we had. It was a great experience all around. Her co-worker and the store manager all worked well together and it was easy to see that the store is a great place to work.
John
-
March 20, 2025
Family decided to upgrade all phones and we went to the Brownsburg office to do so. Simon was terrific and very helpful. Several attempts were made by the family to install and activate our phones but the little nuances of the process was prohibitive. Simon knew exactly how to overcome the issues and we now have 3/4 of the upgrades complete!
Jason Hawkins
-
February 10, 2025
It was such a pleasure to be assisted by Kali in the store. My wife and I were upgrading from iPhone 8's, and we don't upgrade phones often. We tried two other stores. Both of those experiences were frustrating attempts in the art of communicating with another human. For the record . . . gasping in shock and horror as your customer tells you they are upgrading from an iPhone 8 is NOT a great way to engage with the buying public.
Then we found Kali. Kali actually listened, asked the right questions, and gave us exactly the right information we needed to make informed decisions. Kali took the time to walk us through our options to get us into the right solution. Most importantly, when a topic came up that she needed to follow up with us about, she contacted us exactly when she said she would. That right there is a huge deal, because there are so many people who will tell you they are going to do something and simply not follow through.
Kali is a shinning example of outstanding service in action, and serves as an example for others to follow. Thank you Kali for a job well done!
Malinda Belcher
-
March 12, 2025
We had a great experience working with Kali Tolley. She was knowledgeable about our phones. Fixed us up with new ones. Her personality was upbeat. It was fun working with her!
Ashley Hanna
-
March 15, 2025
My husband and I went in today with an issue from switching our services from Verizon to AT&T. Simon and Drew were so helpful and patient with the tedious process! Highly recommend going to the Brownsburg location for any issues.
Todd Parrish
-
March 22, 2025
The AT&T store in Brownsburg was excellent and helped my daughter and I out in an emergent situation. Kali’s help was not only competent and friendly, but went above and beyond any reasonable expectations.
I cannot say enough about how much she not only got us up and running again, but genuinely took the time to take care of us fully; she cleaned the charging port, charged, and even got us a case for our phone upcycling from an older phone since the store no longer carried cases for the one we had. It was a great experience all around. Her co-worker and the store manager all worked well together and it was easy to see that the store is a great place to work.
John
-
March 20, 2025
Family decided to upgrade all phones and we went to the Brownsburg office to do so. Simon was terrific and very helpful. Several attempts were made by the family to install and activate our phones but the little nuances of the process was prohibitive. Simon knew exactly how to overcome the issues and we now have 3/4 of the upgrades complete!
Jason Hawkins
-
February 10, 2025
It was such a pleasure to be assisted by Kali in the store. My wife and I were upgrading from iPhone 8's, and we don't upgrade phones often. We tried two other stores. Both of those experiences were frustrating attempts in the art of communicating with another human. For the record . . . gasping in shock and horror as your customer tells you they are upgrading from an iPhone 8 is NOT a great way to engage with the buying public.
Then we found Kali. Kali actually listened, asked the right questions, and gave us exactly the right information we needed to make informed decisions. Kali took the time to walk us through our options to get us into the right solution. Most importantly, when a topic came up that she needed to follow up with us about, she contacted us exactly when she said she would. That right there is a huge deal, because there are so many people who will tell you they are going to do something and simply not follow through.
Kali is a shinning example of outstanding service in action, and serves as an example for others to follow. Thank you Kali for a job well done!
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It was such a pleasure to be assisted by Kali in the store. My wife and I were upgrading from iPhone 8's, and we don't upgrade phones often. We tried two other stores. Both of those experiences were frustrating attempts in the art of communicating with another human. For the record . . . gasping in shock and horror as your customer tells you they are upgrading from an iPhone 8 is NOT a great way to engage with the buying public. Then we found Kali. Kali actually listened, asked the right questions, and gave us exactly the right information we needed to make informed decisions. Kali took the time to walk us through our options to get us into the right solution. Most importantly, when a topic came up that she needed to follow up with us about, she contacted us exactly when she said she would. That right there is a huge deal, because there are so many people who will tell you they are going to do something and simply not follow through. Kali is a shinning example of outstanding service in action, and serves as an example for others to follow. Thank you Kali for a job well done!
We had a great experience working with Kali Tolley. She was knowledgeable about our phones. Fixed us up with new ones. Her personality was upbeat. It was fun working with her!
My husband and I went in today with an issue from switching our services from Verizon to AT&T. Simon and Drew were so helpful and patient with the tedious process! Highly recommend going to the Brownsburg location for any issues.
The AT&T store in Brownsburg was excellent and helped my daughter and I out in an emergent situation. Kali’s help was not only competent and friendly, but went above and beyond any reasonable expectations. I cannot say enough about how much she not only got us up and running again, but genuinely took the time to take care of us fully; she cleaned the charging port, charged, and even got us a case for our phone upcycling from an older phone since the store no longer carried cases for the one we had. It was a great experience all around. Her co-worker and the store manager all worked well together and it was easy to see that the store is a great place to work.
Family decided to upgrade all phones and we went to the Brownsburg office to do so. Simon was terrific and very helpful. Several attempts were made by the family to install and activate our phones but the little nuances of the process was prohibitive. Simon knew exactly how to overcome the issues and we now have 3/4 of the upgrades complete!
It was such a pleasure to be assisted by Kali in the store. My wife and I were upgrading from iPhone 8's, and we don't upgrade phones often. We tried two other stores. Both of those experiences were frustrating attempts in the art of communicating with another human. For the record . . . gasping in shock and horror as your customer tells you they are upgrading from an iPhone 8 is NOT a great way to engage with the buying public. Then we found Kali. Kali actually listened, asked the right questions, and gave us exactly the right information we needed to make informed decisions. Kali took the time to walk us through our options to get us into the right solution. Most importantly, when a topic came up that she needed to follow up with us about, she contacted us exactly when she said she would. That right there is a huge deal, because there are so many people who will tell you they are going to do something and simply not follow through. Kali is a shinning example of outstanding service in action, and serves as an example for others to follow. Thank you Kali for a job well done!
We had a great experience working with Kali Tolley. She was knowledgeable about our phones. Fixed us up with new ones. Her personality was upbeat. It was fun working with her!
My husband and I went in today with an issue from switching our services from Verizon to AT&T. Simon and Drew were so helpful and patient with the tedious process! Highly recommend going to the Brownsburg location for any issues.
The AT&T store in Brownsburg was excellent and helped my daughter and I out in an emergent situation. Kali’s help was not only competent and friendly, but went above and beyond any reasonable expectations. I cannot say enough about how much she not only got us up and running again, but genuinely took the time to take care of us fully; she cleaned the charging port, charged, and even got us a case for our phone upcycling from an older phone since the store no longer carried cases for the one we had. It was a great experience all around. Her co-worker and the store manager all worked well together and it was easy to see that the store is a great place to work.
Family decided to upgrade all phones and we went to the Brownsburg office to do so. Simon was terrific and very helpful. Several attempts were made by the family to install and activate our phones but the little nuances of the process was prohibitive. Simon knew exactly how to overcome the issues and we now have 3/4 of the upgrades complete!
It was such a pleasure to be assisted by Kali in the store. My wife and I were upgrading from iPhone 8's, and we don't upgrade phones often. We tried two other stores. Both of those experiences were frustrating attempts in the art of communicating with another human. For the record . . . gasping in shock and horror as your customer tells you they are upgrading from an iPhone 8 is NOT a great way to engage with the buying public. Then we found Kali. Kali actually listened, asked the right questions, and gave us exactly the right information we needed to make informed decisions. Kali took the time to walk us through our options to get us into the right solution. Most importantly, when a topic came up that she needed to follow up with us about, she contacted us exactly when she said she would. That right there is a huge deal, because there are so many people who will tell you they are going to do something and simply not follow through. Kali is a shinning example of outstanding service in action, and serves as an example for others to follow. Thank you Kali for a job well done!