First and last time using this CVS. My husband has been sitting in line trying to get meds for myself and our very sick daughter. He gets to the window and then close it in front of him. They don’t say anything they just put up a sign. So now after waiting all that time after being told our RX was ready he has to wait another 30min for an open 24hrs pharmacy. Except they aren’t open 24hrs daily. See their website ….this poor level of customer service is why companies should go out of business. Definitely won’t go here again. Hope others read the reviews and choose somewhere else.
Morgan Walters
-
March 06, 2025
The ability to call your local pharmacy is now an automated callback within an hour. Many families are working parents and unable to be available for the return call. Add in the “ready in 2 hours” and 5 hours later, they tell me they will try.
This really is unacceptable. Especially as it pertains to post operative medications. Hire someone specifically on phones, I know with my meds alone they can afford it. Do better CVS
Hannah Long
-
March 25, 2025
Medication was ready and now all of a sudden they don’t know where it’s at. All locations for CVS aren’t great, this location is better than most, but still they are frustrating. You can’t even call and talk to a human.
Kory Johnston
-
February 27, 2025
Terrible customer service i seen something online said it was only in the store and only certain locations had them so I followed the app to this store went in to get it and it was more expensive I showed them they argued it and then the manager came out with an attitude and and did nothing to help show me where it was or match the price as the one online. No wonder nobody wants to go to cvs anymore.
Yodit Gebrezgie
-
November 08, 2024
Very bad experience with the technician.The rudest person ever.
I needed my son seizures med.I wanted to fix his prescription so I can get his medication before I run out.The person i spoke to was yelling at me for asking questions.When I told her don’t yell at me she hung up the phone.Then I call again, she picked up and when I asked for manager again she hung up again.for the third time I called she picked the phone and didn’t say her name and I asked for her name, with out saying her name she put me on hold.
Then somebody else picked and helped me but I told her I am recording you because she doesn’t want to give the name of the person who was rude to me. She said it is not allowed to give her name.She is trying to cover up for her coworker.
My son’s prescription costs $11000 . This will be my last at cvs.unprofessional!!!
Our Address
21 W Main St, Brownsburg, IN 46112, USA
Claim Listing: CVS
Please Login or Register an Account to Claim Listing
First and last time using this CVS. My husband has been sitting in line trying to get meds for myself and our very sick daughter. He gets to the window and then close it in front of him. They don’t say anything they just put up a sign. So now after waiting all that time after being told our RX was ready he has to wait another 30min for an open 24hrs pharmacy. Except they aren’t open 24hrs daily. See their website ….this poor level of customer service is why companies should go out of business. Definitely won’t go here again. Hope others read the reviews and choose somewhere else.
The ability to call your local pharmacy is now an automated callback within an hour. Many families are working parents and unable to be available for the return call. Add in the “ready in 2 hours” and 5 hours later, they tell me they will try. This really is unacceptable. Especially as it pertains to post operative medications. Hire someone specifically on phones, I know with my meds alone they can afford it. Do better CVS
Medication was ready and now all of a sudden they don’t know where it’s at. All locations for CVS aren’t great, this location is better than most, but still they are frustrating. You can’t even call and talk to a human.
Terrible customer service i seen something online said it was only in the store and only certain locations had them so I followed the app to this store went in to get it and it was more expensive I showed them they argued it and then the manager came out with an attitude and and did nothing to help show me where it was or match the price as the one online. No wonder nobody wants to go to cvs anymore.
Very bad experience with the technician.The rudest person ever. I needed my son seizures med.I wanted to fix his prescription so I can get his medication before I run out.The person i spoke to was yelling at me for asking questions.When I told her don’t yell at me she hung up the phone.Then I call again, she picked up and when I asked for manager again she hung up again.for the third time I called she picked the phone and didn’t say her name and I asked for her name, with out saying her name she put me on hold. Then somebody else picked and helped me but I told her I am recording you because she doesn’t want to give the name of the person who was rude to me. She said it is not allowed to give her name.She is trying to cover up for her coworker. My son’s prescription costs $11000 . This will be my last at cvs.unprofessional!!!